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Immigration Services Officer
Citizenship and Immigration Services

Philadelphia, Pennsylvania
Closed
No longer open

Permanent - Full-Time

Overview
  • Posting Dates
    Open: March 11, 2019 ()
    Close: March 15, 2019 ()
  • Position Properties
    General Inspection, Investigation, Enforcement, And Compliance Series
    Internal Job Number: CIS-PJN-10440620-PHI
  • Organization Details
    Citizenship and Immigration Services
    Department of Homeland Security
  • Salary Information
    $54,641.00 - $71,035.00 Per Year
    22% below average

    Pay Band: GS-1801-9/9
  • Who Can Apply?
Position Summary
USAJOBS - Job Announcement family-of-overseas-employeesfederal-employees-competitivefederal-employees-exceptedfederal-employees-transitionindividuals-with-disabilitiesCreated with Sketch.internal-to-an-agencyCreated with Sketch.land-mgmtCreated with Sketch.military-spousesCreated with Sketch.national-guardCreated with Sketch.native-americansCreated with Sketch.peace-corpspublicsesse-otherstudentsgraduatesveteransspeical authoritiesland-mgmt IMMIGRATION SERVICES OFFICER Department of Homeland Security Citizenship and Immigration Services Field Operations Directorate, Office of Field Operations, District 5, Philadelphia PA Field Office Help Overview
  • Open & closing dates

    03/11/2019 to 03/15/2019

  • Service

    Competitive

  • Pay scale & grade

    GS 9

  • Salary

    $54,641 to $71,035 per year

  • Appointment type

    Permanent

  • Work schedule

    Full-Time

Help Locations

8 vacancies in the following location:

  • Philadelphia, PA 8 vacancies
Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

Help This job is open to Clarification from the agency

U.S. Citizen

Print Share Save Announcement number

CIS-PJN-10440620-PHI

Control number

526811200

  • Videos Videos

    http://www.youtube.com/embed/6lXW32SuKNI

  • Duties Help Duties

    This position of IMMIGRATION SERVICES OFFICER starts at a salary of $54,641.00 GS-09 grade level, step 01, with pay potential to $71,035.00 GS-09 grade level, step 10.

    Learn more about this agency
    • The responsibilities described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
    • Research and interpret an extensive spectrum of sources, including immigration laws and regulations, operating instructions, legislative history, precedent decisions, and other legal references in order to follow the correct course of action.
    • Process immigration applications and petitions using available electronic systems to verify numerous established data points.
    • Provide direct and continuing assistance to U.S. Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies, in identifying individuals who pose a threat to national security and public safety.
    • Interview applicants and petitioners to elicit statements in order to assess credibility to determine the applicant?s eligibility for specific benefits sought.
    • Answer general and case-specific immigration questions at USCIS information rooms, which are open to the public.
    • As an Immigration Services Officer, you may serve as the Congressional Liaison Officer. You will:
    • Draft, review, revise and issue written and oral responses to congressional inquiries within prescribed time frames.
    • Develop and maintain liaison with Congressional staff on a variety of immigration-related issues.
    • Interpret and apply technical guidelines and provide advisory services to Congressional staff on specific cases or policy matters.

    Not required

    Supervisory status

    No

    Promotion Potential

    9

  • Job family (Series)

    1801 General Inspection, Investigation, Enforcement, And Compliance Series

  • Requirements Help Requirements

      Probationary Period: You may be required to serve a probationary period of 1 year.

      The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement 03/15/2019.

      Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.

      Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.

      Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

      The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

      Conditions of Employment:

      • You must be a U.S. Citizen or U.S. National to apply for this position.
      • Successfully pass a Background Investigation including financial disclosure.
      • You must pass a drug screening.
      • You must submit resume and supporting documentation.
      • Males born after 12/31/1959 must be registered with the Selective Service.
      • Political appointees may require OPM approval before on-boarding.

      GS-09: In addition to the requirements at the lower grade levels, you qualify at the GS-09 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
      • Examining and analyzing immigration benefits documents received for authenticity; researching, analyzing and applying appropriate immigration laws, policies and procedures. OR
      • You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained from an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.
      Please read the following important information to ensure we have everything we need to consider your application:
      It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.

      Please ensure EACH work history includes ALL of the following information:
      • Job Title (include series and grade if Federal Job)
      • Duties (be specific in describing your duties)
      • Employer's name and address
      • Supervisor name and phone number
      • Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
      • Start and end dates for each grade/pay level if you've held a federal position.
      • Full-time or part-time status (include hours worked per week)
      • Salary
      Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

      Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

      Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

      Federal Experience:
      If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

      National Service Experience (i.e., volunteer experience):
      Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

      Training: If you have not already done so, you will be required to attend a residential USCIS Officer training course. This technical training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion, or separation by appropriate procedures.

      COMBINING QUALIFYING EXPERIENCE AND EDUCATION: If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.

      DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.

      Background Investigation
      To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Myth Buster Page.

      If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.

      Special Hiring Authorities
      Veterans, Peace Corps/VISTA volunteers, Schedule A, Eligible Family Members: You possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility and to understand the documentation that would be required with your application, click on the links above and contact the Servicing Human Resources Office listed at the bottom of this announcement. We encourage you to apply to USCIS vacancies using these special hiring authorities.

      USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

      If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.

      Additional Information
      It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.

      Note:If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.

      You will be evaluated and placed in one of the three categories based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position.

      • Best-Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
      • Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
      • Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
      You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics):
      • Attention to Detail
      • Customer Service
      • Flexibility
      • Integrity/Honesty
      • Interpersonal Skills
      • Learning
      • Reading
      • Reasoning
      • Self-Management
      • Stress Tolerance
      • Teamwork

      In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.

      If you are found best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. To preview the job questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/10440620.

      Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible
      If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 80 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

      Veterans
      Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level or higher. This position is not considered scientific/professional. For information on veterans' preference, please click here.

      Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

      Note:
      • For definitions of terms found in this announcement, please click here.
      • We will notify you by email at various stages in the process click here.
      • This position is in the bargaining unit.
      • This position is not considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
      • USCIS may fill one or more positions using this vacancy.

      Security clearance

      Not Required

      Drug test required

      Yes

    • Required Documents Help Required Documents

      • Your resume (No longer than 5 pages in length) that clearly demonstrates experience that meets the requirements of this position as outlined in the "Qualifications" section. You are highly encouraged to save your resume to a PDF document and upload the PDF document in lieu of submitting your resume created through Resume Builder or other such programs(I.E. Word, Google Docs, Etc.). This helps ensure you meet the 5-page resume limit.
      • Your responses to the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10440620(submitted through the on-line application process in USA Jobs. Responses DO NOT need to be attached as an additional document to your application).
      • Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable). For verification purposes, the transcript submitted must include your name and name of institution where education was received. Those with foreign education, click this link.
      • Veterans: if you are applying for 5-Point Preference you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for 10-point Preference you must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of your DD-214 along with the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click here for more veterans' information. You may request a copy of your DD-214 through the E-Benefits Page.
      • Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:
        • a copy of your agency notice,
        • a copy of your most recent performance rating, and
        • a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
      • If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
      If you are relying on your education to meet qualification requirements:

      Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

      Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

    • Benefits Help Benefits

      A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

      https://www.dhs.gov/homeland-security-careers/benefits

      Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

    • How to Apply Help How to Apply

      Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and the submission of the required documentation specified in the Required Documents section below. The complete application process must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:

      • To begin the application process, Click Apply Online button.
      • Answer the questions presented in the application and attach all necessary supporting documentation.
      • Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
      • After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on screen and via email notification.
      • If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
      • Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a late time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
      You may update your application documents and some questions related to your personal information at any time during the announcement open period. However, you will not be able to make changes to questions related to assessing the minimum qualifications and competencies (knowledge, skills, abilities and other characteristics) mentioned in the "How You Will Be Evaluated" section above. To make an allowed update to your application, return to your USAJOBS account. There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.

      To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, click here.

      Reasonable Accommodation Requests:If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all of the assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here. Agency contact information HROC Staffing Help Desk Phone

      952-697-8380

      Fax

      952-697-8371

      Email

      HROCStaffingHelpDesk@uscis.dhs.gov

      Address

      US Citizenship and Immigration Services
      70 Kimball Ave
      South Burlington, VT 05403
      US Learn more about this agency

      The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS.

      U.S. Citizenship and Immigration Services administers the nation's lawful immigration system, safeguarding its integrity and promise by efficiently and fairly adjudicating requests for immigration benefits while protecting Americans, securing the homeland, and honoring our values. Visit us here for more information.

      Every day, our Immigration Services Officers grant or deny complex and highly sensitive applications and petitions for immigration benefits and provide assistance to other federal agencies in identifying individuals who pose a threat to national security and public safety.

      Learn more about what it's li

Qualifications

GS-09: In addition to the requirements at the lower grade levels, you qualify at the GS-09 level if you possess one (1) year of specialized experience, equivalent to at least the GS-07 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties:
  • Examining and analyzing immigration benefits documents received for authenticity; researching, analyzing and applying appropriate immigration laws, policies and procedures. OR
  • You may substitute a Master's degree or 2 full years of graduate education leading to such a degree in any field or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained from an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.
Please read the following important information to ensure we have everything we need to consider your application:
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information:
  • Job Title (include series and grade if Federal Job)
  • Duties (be specific in describing your duties)
  • Employer's name and address
  • Supervisor name and phone number
  • Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
  • Start and end dates for each grade/pay level if you've held a federal position.
  • Full-time or part-time status (include hours worked per week)
  • Salary
Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration.

Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.

Federal Experience:
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Training: If you have not already done so, you will be required to attend a residential USCIS Officer training course. This technical training must be successfully completed according to the standards of the agency. Failure to do so will be grounds for mandatory removal from the position. Such failure will result in either reassignment to a different position, demotion, or separation by appropriate procedures.
Duties

This position of IMMIGRATION SERVICES OFFICER starts at a salary of $54,641.00 GS-09 grade level, step 01, with pay potential to $71,035.00 GS-09 grade level, step 10.

Learn more about this agency
Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

https://www.dhs.gov/homeland-security-careers/benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Apply Now